Frequently Asked Questions
Product & Technical FAQs
What types of solar products do you distribute?
We are a trusted distributor of high-quality solar equipment, including solar inverters, batteries, PV cables, and mounting structures. Our product range is selected to support reliable and efficient solar energy installations for residential, commercial, and industrial projects.
Which brands do you carry?
We proudly offer a wide range of trusted and reputable solar brands, including Deye, Solar MD, SRNE, Luxpower, Photon, Victron, Shoto, Dyness, JA Solar, and Sunwoda. These brands are known for their performance, reliability, and innovation in the solar energy industry.
If you're looking for a specific brand not listed here, feel free to reach out to us at admin@teslasolarsa.co.za — we'd be happy to assist!
Are your solar panels Tier 1 certified?
Yes, all of our solar panels are Tier 1 certified, ensuring high performance, reliability, and compliance with the highest industry standards.
Do your products come with warranties?
Yes, most of our products come with manufacturer warranties to ensure quality and peace of mind. Warranty terms may vary by brand and product type, so feel free to contact us for specific details.
If you have any questions about warranty coverage, you can reach us at admin@teslasolarsa.co.za.
How do I know which solar system components are compatible?
It's important to ensure that all components in a solar system are compatible for safe and efficient operation. While we supply a wide range of products, we recommend consulting a qualified solar installer or system designer to confirm compatibility based on your specific setup. If you need product specifications or datasheets to assist your installer, feel free to contact us at admin@teslasolarsa.co.za — we’re happy to provide the information you need.
Do you offer grid-tied, off-grid, and hybrid system solutions?
Yes, we supply components suitable for grid-tied, off-grid, and hybrid solar systems. For product availability and specifications, feel free to contact us at admin@teslasolarsa.co.za.
Do you provide spec sheets and installation manuals?
Yes, we provide data sheets for the products we supply on request. These documents help ensure system compatibility.
If you need technical documentation for a specific product, please contact us at admin@teslasolarsa.co.za and we’ll be happy to assist.
Ordering & Logistics FAQs
How do I place an order with your company?
How do I place an order with your company? To place an order, simply select the items you need on our website and click the "Request a Quote" button. Our team will send you a quotation based on your selection.
If you approve the quote, payment must be made in full. Once the funds have cleared, you will be notified and can collect your items from our warehouse. Please note: If you require your goods urgently, we recommend making immediate payment to avoid delays. For any assistance, feel free to contact us at admin@teslasolarsa.co.za.
How long does it take to process orders?
Orders are processed immediately after payment has been received and cleared. If you have an urgent order, please ensure payment is made promptly and feel free to reach out to us at admin@teslasolarsa.co.za for assistance.
What happens if my shipment is damaged or incomplete when a courier company has collected it on my behalf?
Once a courier company has collected a shipment on your behalf, we are no longer responsible for its condition or completeness. Any issues related to loss, damage, or missing items must be addressed directly with the courier service used. We recommend ensuring that appropriate insurance or coverage is in place with the courier to protect your shipment during transit.
Pricing & Payment FAQs
How do I get pricing information or a quote?
To access pricing and request a quote, you’ll need to sign up for an account on our website. Once registered and approved, you’ll be able to view pricing and use the "Request a Quote" feature for any items you're interested in. Kindly follow the sign-up process on our website to get started. For any assistance, feel free to contact us at admin@teslasolarsa.co.za.
What are your payment terms and accepted payment methods?
We accept EFT (Electronic Funds Transfer) and cash payments only.
Please note that full payment is required before order processing and collection. Once payment has been received and cleared, your order will be prepared for pickup at our warehouse. For any payment-related queries, feel free to contact us at admin@teslasolarsa.co.za.
Returns, Warranty & Support FAQs
What is your return or exchange policy?
We accept returns or exchanges on eligible items; however, a handling fee of 20% will be charged on all returned goods. All items must be returned in their original condition and packaging within 7days of purchase. Please note that certain items may be excluded from returns or exchanges. For more details or to initiate a return, please contact us at admin@teslasolarsa.co.za
How do I initiate a warranty claim?
To initiate a warranty claim, please contact us directly at admin@teslasolarsa.co.za. Provide your Tax invoice, a description of the issue, and any relevant photos or documentation to help us process your claim efficiently. Our team will review your request and guide you through the next steps.
Who handles warranty—your company or the manufacturer?
We handle warranty claims for the first 12 months after purchase. After this initial period, warranty support is provided directly by the manufacturer, in accordance with their specific warranty terms. If you need assistance with a warranty claim, feel free to contact us at admin@teslasolarsa.co.za
Do you offer post-sale technical support?
Yes, we provide post-sale technical support to assist with product-related questions or issues after your purchase.
If you need assistance, please don’t hesitate to contact our support team at admin@teslasolarsa.co.za, and we’ll be happy to help.
What if I receive a defective or incorrect product?
If you receive a defective or incorrect product, please contact us immediately at admin@teslasolarsa.co.za so we can assist you promptly. All returns or exchanges must be requested within 7 days of purchase, in accordance with our returns and exchange policy. Items must be returned in their original condition and packaging.
Please note that a handling fee of 20% will be charged on all returned goods.
Installer/Partner Support FAQs
Do you offer support for solar installers and contractors?
Yes, we offer dedicated support for solar installers and contractors, including product guidance, technical documentation, and access to reliable, high-quality equipment. For more information or to discuss how we can support your projects, please reach out to us at admin@teslasolarsa.co.za.
Do you offer training or educational resources?
Yes, we offer training sessions to help our clients better understand our products and their applications. If you're interested in joining an upcoming training session, please don't hesitate to contact us at admin@teslasolarsa.co.za — we’ll gladly provide you with the details.
Can I get marketing materials or co-branding support?
Yes, we do offer marketing materials and co-branding support to our partners. If you're interested, please contact us at admin@teslasolarsa.co.za, and our team will be happy to assist you with the available resources.